SmartHub INFER™ Release Notes

SmartHub INFER™ IoT Center is a secure, enterprise-grade, edge and IoT solution that provides visibility and control over all IoT use cases. It helps companies to onboard, configure, monitor, manage and secure IoT devices and infrastructure. The solution enables IT and Operational Technology (OT) to simplify device management and operationalize IoT use cases quickly by reducing the complexity of managing all the heterogeneous edge and IoT systems in one place.

SmartHub INFER™ Release Notes - Oct 24, 2025

What’s New

  1. Added a new feature to export data from the All Assets page as an Excel file.

  2. Introduced an enhanced Download page that provides access to Asset Discovery, Campaigns CLI, and Agent v3 binaries.

  3. For easier navigation in All Assets page, a new modal is added that will show the selected asset in a new dialog. This helps the user to easily view an asset and go back to the previously applied filtered list without resetting the filter.

  4. Added an IP Address column to the All Assets page. This column is displayed by default and primarily lists the asset’s primary IP address. If no IP address is available, it shows Not available.

  5. On the All Assets page, added search capability in Filters > Template, to find Template by name.

Resolved Issues

  1. The Agent failed to update Device-Passwords in INFER™ after executing the ChangePassword command. This occurred when users lacked the EDIT_SENSITIVE_ASSET_DATA and VIEW_SENSITIVE_ASSET_DATA permissions for commands containing sensitive arguments. This issue is resolved.

SmartHub INFER™ Release Notes - Oct 03, 2025

What’s New

  1. Introducing Software and Files tab in the All Assets page. To access the same, click on any asset on the All Assets page, and navigate to Files or Software tabs.

Improvements

  1. The Audit Log now tracks asset state transitions, displays key details (accessor, timestamp, audit info), and supports filters.

  2. We have added an option to switch between List View (Table view) and Hierarchy View on the All Assets page, where the Hierarchy view enables you to explore assets as hierarchical cards, drill into child assets, and refine the display with filters such as Asset Template, State, and Location.

Resolved Issues

  1. Previously, while adding a CSR template, an error message — Invalid CSR Template Request: Failed to create a Device Template — was displayed. This issue has now been resolved.

SmartHub INFER™ Release Notes - Sept 19, 2025

What’s New

  1. Asset Hierarchy - This feature provides a visual and hierarchical representation of all the assets in your organization and their associated parent or child relationships in an easily explorable way. This view initially loads all the top-level assets (Gateways) as visually interactive cards, which can be clicked to display a tree view of the associated assets. This offers an intuitive way to navigate your fleet of assets, complementing the existing paginated grid views.

  2. Selection Toolbar - SmartHub has introduced a highly intuitive and simplified toolbar to easily perform operations on multiple assets—such as changing states, editing properties, and running various commands—all at once. This toolbar appears as soon as you select one or more assets in the All Assets view.

  3. Enhanced Alert Summary - The new Alert Summary view will group alerts dynamically based on various common patterns like - Space, Model, Firmware version,or by managing Gateway, so that you can easily look at all the related alerts together and take a better action holistically. This saves the efforts of monitoring administrators from having to review each alert independently.

  4. Delete System Property - You can now delete a system property of an asset from the All Assets page.

Resolved Issues

  1. Space Attribute in Space Template does not appear in Space instance

Problem Statement - When you add an attribute under Space Template, those attributes were not getting reflected under Spaces. This issue is resolved.

SmartHub INFER™ Release Notes - Sept 9, 2025

What’s New

  1. Property Change History - You can now view the history of an Asset’s property values. Expand the property hierarchy, hover over any property under the System or Custom Properties section, and click History to fetch its past values. The feature tracks the change of property values over time. For more information, see section Working with All Assets in SmartHub INFER™ User Guide.

  2. Asset Discovery on a Network - An interactive tool that discovers assets on a network and onboards them onto INFER™. With this tool, you can automate the process by scanning across a range of IP Addresses saving time to ensure accuracy and visibility into both known and unknown assets. The Asset Discovery:

    • Detects if assets are already onboarded and highlights where in the organization hierarchy the detected assets exists.

    • Ability to scan multiple ranges of IP addresses at a time.

    • Assets whose type cannot be determined are onboarded as “Unknown Asset” type.

  3. SmartHub Converge™ - Organizations can configure a dedicated application within the INFER™ system to manage conference rooms and all of its assets. SmartHub’s CONVERGE™ simplifies the monitoring and management of AV equipment and collaboration systems, with proactive alerts and self-healing features that fix issues before they affect users. You can access CONVERGE™ through the INFER™ system to manage assets within a conference room.

  4. Go Agent - SmartHub has introduced the next major version (4.0) of its Agent to make it easier and faster to add new features and improvements compared to the older C-Agent v3. It’s built with modern multi-threading, which means it can handle tasks more efficiently. Functionally, the Go agent is designed to serve as a seamless upgrade to replace C agent.

  5. Compliance Dashboard - The Compliance dashboard provides a holistic view of assets overall health and security posture as per organizational policies.

    • Asset Health - Compliance status by Active Alerts and Uptime KPIs
    • Security Compliance Status - Against each criteria (Secure network, Vulnerabilities, Model Supported by vendor, Password rotated)
    • Patch - Firmware upgrade

SmartHub INFER™ Release Notes - Aug 22, 2025

New Features and Improvements

  1. On the All Assets page, you now have an option to add a new Custom Property on the selected Asset.

  2. Introduced the ability to define Properties required for enrollment at template level. This ensures users with consistent and error-free enrollment process.

  3. You can now navigate to Connected Assets from the Parent Gateway. It’s also possible to navigate from the Connected Asset to it’s parent gateway.

  4. You can now trigger an action to Update Agent for more than one gateway on the All Assets page. See SmartHub INFER™ User Guide for more information.

  5. You can send a command for multiple assets on the All Assets page. See SmartHub INFER™ User Guide for more information.

SmartHub INFER™ Release Notes - August 08, 2025

New Features and Improvements

  1. You can now remember your columns and filter settings on the All Assets page by clicking the Save View button.

  2. Asset Migration is now easier and more accessible directly from the All Assets page, streamlining the migration process for improved efficiency.

SmartHub INFER™ Release Notes - July 25, 2025

New Features and Improvements

  1. You can now add new assets directly into the ‘Registered’ state, and you can begin to monitor them instantly, only if their Asset Template is set to ‘Monitorable’ and its asset type is ‘Gateway’.

  2. We have now transformed the All Assets page into a powerful, centralized dashboard. Now, instead of navigating to different sections, you can get a complete picture and take immediate action from a single, unified view.

    1. View and manage Custom Properties

    2. Analyze real-time and historical Metrics

    3. View Connected Assets, add single or multiple assets

    4. Send Commands directly to your assets with appropriate arguments

    5. Monitor active Alerts

    6. Track associated Campaigns

This streamlined interface gives you complete control and visibility, saving you clicks and simplifying asset management.

SmartHub INFER™ Release Notes - July 04, 2025

New Features and Improvements

  1. You can now enable encryption for individual command arguments using the Sensitive toggle option under the Template - Asset Details > Commands page.

  2. You can cancel one or multiple commands that are in the Pending state for an asset. Simply navigate to All Assets > Commands tab, on the Commands History table, select commands that are in Pending state and click Cancel Command.

  3. You can add single or multiple connected assets on the Connected Assets tab on the All Assets page.

  4. Edit your custom properties by clicking the Edit Custom Properties on the All Assets page. You can add new properties, modify existing ones, or delete them as needed.

SmartHub INFER™ Release Notes - June 20, 2025

New Features and Improvements

  1. The All Assets page now includes an enhanced filter option with the addition of Asset Type.

  2. The All Assets page offers an improved asset view, allowing you to access properties, basic details, metrics, and commands all in one place.

SmartHub INFER™ Release Notes - June 09, 2025

Resolved Issues

  1. Previously, Audit log entry related to a sub-org creation or deletion used to be logged within the sub-org context. Now, they will be logged in the parent org context so that these audit entries can be tracked even after the sub-org is deleted. This issue is now resolved.

New Features and Improvements

  1. The Alerts & Notifications > Alerts page now features a refreshed UI with an updated look and feel.

  2. A new feature, Unassign Spaces is introduced to unassign space to multiple assets.

  3. A new menu item is added to Create gateway credentials under All Assets page specifically for assets of type gateway.

  4. A new feature, Update Agent, is now available for enrolled devices. By clicking it, you can update the agent to the latest version.

  5. You can now view and understand the transitions of an asset and its states just by one click. Click on the Lifecycle link on the All Assets page.

  6. Devices assigned to a Building space or its descendants space, was unable to generate CSR for those devices. This issue is resolved now.

SmartHub INFER™ Release Notes - May 26, 2025

New Features, Resolved Issues and Improvements

  1. The Bulk Registration of Things failed when isMonitorable flag was set to false. This issue is now resolved.

  2. You can now update your service account credentials directly from the INFER UI, without having to log in to each service manually

  3. A new tab Vulnerabilities is added under the Monitored Assets page. This tab is useful to investigate incidents related to assets. For more information, see SmartHub INFER™ User Guide.

  4. A new tab Used by is introduced under the Templates - Notification page. When you click on any of the notifications, select Used by to view a list of alert definitions only that use the notification definition from the organization you are currently viewing. When you click on an alert definition, you will directed to the alert definition details page. For more information, see SmartHub INFER™ User Guide.

SmartHub INFER™ Release Notes - May 09, 2025

New Features, Resolved Issues and Improvements

  1. You can now select System Property for Common Name when you Create or Edit a CSR Template.

SmartHub INFER™ Release Notes - April 30, 2025

Here are the top features and resolved issues that were fixed over the last quarter.

New Features, Resolved Issues and Improvements

  1. Forgot password email was not being sent

    Problem Statement: The Forgot Password notification email was not generating correctly. This issue has now been resolved, allowing users to reset their passwords successfully.

  2. Welcome User email was not being sent for Sub-Organization

    Problem Statement: When the Notification Definition was created in a higher organization and the user belonged to a sub-organization, the API did not accurately define the email parameters.

    This issue is now resolved.

  3. The Device Alert Notification email did not display the Space Value. This issue has now been resolved.

  4. The Audit Info column could not display details related to the creation of a Notification Definition or changes made to a role when newly created, updated, or deleted.

    This issue has now been resolved, and all three actions can be viewed under the Audit Log.

  5. The Audit Log was not fetching details about Campaigns. This is resolved now.

  6. A 500 Error used to occur while downloading a package. This issue has now been resolved.

  7. Download of older uploaded files fails

    Problem Statement: File_upload command file was not uploading a file. This issue is resolved.

SmartHub INFER™ Release Notes - March 14, 2025

What’s New?

Learn the latest features, improvements, and bug fixes in this release notes.

  • SmartHub INFER™ has a new look with enhanced Asset features and user-friendly navigation.
  1. SmartHub INFER™ has updated its navigation elements in the user interface. The user guide has been revised accordingly. The following items are the terms that are renamed:

    1. Devices tab is now renamed to Monitored Assets.

    2. Asset Ledger tab is now renamed to All Assets.

    3. Spaces is a new tab on the INFER™ UI.

    4. The Templates tab lists Assets, Alerts, Notifications and Spaces as separate elements.

All references to devices are now updated to “assets”. The content related to UI elements in the User Guide has been adjusted to reflect this change. Further content updates will be introduced in the upcoming releases.

New Features and Improvements

  1. Certificates - This release brings enhanced certificate management capabilities to INFER™, enabling efficient management of entity certificates and their chains, particularly for use in Client Authentication scenarios such as 802.1x or Wi-Fi authentication. Key highlights of this enhancement include:

    • Generate CSR: Create a Certificate Signing Request (CSR) by generating a new cryptographic key pair.

    • Import Certificates: Externally import a signed certificate along with the Certificate Authority (CA) chain, whether the CSR was generated within or outside INFER™.

    • Bulk upload of signed certificate.

    • End-to-End Certificate Handling: Create, generate, sign, and download a signed CSR. The signed CSR can then be uploaded back into INFER™.

    • Renewal Support: Regenerate a CSR from an existing key pair and reassign it upon renewal.

  2. Asset Management - With Asset Ledger renamed to All Assets, all the assets now have an enhanced workflow with a unified database for assets, incorporate asset templates, enhanced data management, and improved asset import mechanism. INFER™ provides a single view that covers all assets that can communicate and the ones that cannot communicate as well. It removes a significant amount of redundant data, address synchronization problems and close any gaps that exist between asset section and previously known asset ledger.

For more information on All assets, see SmartHub INFER™ User Guide.

Resolved Issues

  1. Space Hierarchy doesn’t list all space templates

    Problem Statement

    While creating a child Space, the Space template drop-down menu does not list all the templates for a parent template with more than one child space. This issue is resolved.

  2. Alert Notification Assignment

    Problem Statement

    In an Alert Definition when an Active Alert Notification is assigned to a valid notification and a Cancel Alert Notification is not assigned to any Notification, then the Active Alert Notification assignment does not give any results.

    Solution

    This error occurs when a notification is not defined. It is recommended to define the notification at first. This issue is resolved.

Rest API

  1. New API to accept an asset sheet that contains all the asset data and validates against the corresponding adapter.
  2. New API to fetch the list of eligible parent assets when transitioning an asset’s state from Deployed to Registered.
  3. New API that can save the assets in bulk which are in the sheet.
  4. New API added to update the state of an asset identified by the asset ID.
  5. New API that accepts Bulk assets when transitioning an asset’s state from Planned to Deploy.
  6. New API that allows you to generate Certificate Signing Requests (CSRs) for multiple devices in bulk. Include the csr-template-id and a list of device-Ids in your request to seamlessly create CSRs for all specified devices.
  7. Allows you to download Certificate Signing Requests (CSRs) that are generated by a Task, with its task-Id.
  8. New API for bulk importing signed certificates to the server. With this feature, you can effortlessly upload multiple certificates in a single request. You can provide the purpose, issuerCaCertId, and a list of CertificateUploadRequest objects—each containing filename, certificate, and privateKey.
  9. New API that can create a CSR-template and update an existing one with the template ID.
  10. New API that retrieves the list of available CSR-templates.
  11. New API to delete a CSR-template by template ID.
  12. New API that logs all user actions on the INFER™ UI into audit log for enhanced tracking.
  13. New API to retrieve audit logs of user actions, providing enhanced visibility and tracking.
  14. New API to retrieve audit logs into a file.
  15. New API to retrieve audit-types in INFER™.
  16. New API to retrieve entity-types to store the audit-log actions in INFER™.

Known Issues

None

Updated: