SmartHub INFER™ Release Notes

SmartHub INFER™ IoT Center is a secure, enterprise-grade, edge and IoT solution that provides visibility and control over all IoT use cases. It helps companies to onboard, configure, monitor, manage and secure IoT devices and infrastructure. The solution enables IT and Operational Technology (OT) to simplify device management and operationalize IoT use cases quickly by reducing the complexity of managing all the heterogeneous edge and IoT systems in one place.

SmartHub INFER™ Release Notes - Feb 19, 2026

What’s New

  1. You can now view an enhanced Package Builder with a new UI experience for improved package creation, including Firmware Asset Updates.

  2. The Entities tab on the Task details page displays details of bulk certificate activation with a defined purpose. INFER™ also displays the reason why assets were skipped during certificate activation. These changes apply only to tasks related to certificate activation.

  3. The Tasks page now displays a color-coded progress summary indicating whether a task is Completed, Failed, Stopped, or Pending.

Resolved Issues

  1. While adding multiple connected assets by navigating to All Assets > Connected Assets, the UI incorrectly displayed an error message and prevented the assets import even when the CSV file was valid. This issue is resolved.

  2. Fixed an issue where X-axis calibration differed across asset metric charts, causing misalignment between graph plots and making it difficult to correlate parameters within a given time range.

  3. Fixed an issue where the alert graph displayed boolean values under the Time Range even when the Symptom value was not set to boolean.

  4. Fixed an issue where CSV uploads caused errors for long device names when adding multiple connected assets in the UI. The UI now supports device names up to 300 characters.

  5. Fixed an issue where long asset names overflowed beyond the modal in the UI. Asset names are now truncated, and a tooltip displays the full name on hover.

  6. Earlier, the system retained completed tasks for only 24 hours on the Tasks page. Now it retains completed tasks for 30 days, improving post-completion analysis.

  7. Fixed an issue where Sensitive Command arguments did not display correctly based on permissions. Users with appropriate View/Edit permissions can now securely reveal values by toggling the eye icon on the Tasks page.

SmartHub INFER™ Release Notes - Feb 6, 2026

What’s New

  1. When you download CSRs from the Task detail page, the CSR file name will now have both AssetName_AssetID for easier identification.

  2. SmartHub now provides enhanced contextual help on the Add Multiple Assets screen with guided instructions based on the selected Asset Template and Asset State to support bulk asset enrollment.

Resolved Issues

  1. Sensitive command arguments on the Task details page are now encrypted and can be viewed in decrypted form only by users with the VIEW_SENSITIVE_DATA permission.

  2. While importing signed certificates for assets from Security > Certificates tab, the error messages were not clear. Now any validation failures are conveyed more clearly in the toast.

  3. Even a user with Organization Admin privileges was still unable to edit the settings for a User. This issue is now resolved.

SmartHub INFER™ Release Notes - Jan 27, 2026

What’s New

  1. You can now view the Created by and Modified by user details on the Basic Information screen for all INFER™ Objects like Assets, Alerts, Campaigns, Templates.

  2. Custom property descriptions provided by users are now visible as hover text under the Property tab of an asset. This makes it easier to view descriptions alongside the Property’s value in the Asset details page itself.

  3. SmartHub now supports a new “Default ClientID” field for Asset Templates when Monitoring is enabled. This will enable platform to deliver any commands without explicit ClientID to the Default Edge Program that can run such commands.

  4. SmartHub has now introduced SSO login that is enhanced to remember the Username and Organization Identifier through a browser cookie, allowing returning users to sign in from the INFER™ login page without re-entering it.

Resolved Issues

  1. An issue where importing an Asset Template was not possible because the Next button was disabled under the Commands tab in the Create Asset Template wizard has been resolved.

  2. An issue where bulk deployment of certificates across templates resulted in the error Invalid entity ID specified to associate certificate has been resolved.

SmartHub INFER™ Release Notes - Jan 05, 2026

What’s New

  1. You can now import an externally generated certificate, where the key pair generation and signing are performed outside INFER™. You can navigate to Security > Certificates page and click Actions > Import Externally Generated Certificate.

  2. Bulk deployment of certificates is now supported for multiple assets that are in the Enrolled state. From the All Assets page, select the assets, click More Actions > Deploy Certificates, and select the required Purpose.

  3. INFER™ introduces an Alert Duration view on the Alerts page, showing alerts categorized by hour, day, week, and month.

Resolved Issues

  1. Fixed an issue where the Asset Template creation failed due to unsupported characters. The UI now displays a validation error, allowing users to correct the text before submitting. Note the following supported and unsupported characters:

    • Unsupported Characters - < > % $ ( ) { }
    • Supported Special Characters - !@#^&*-_=+,.?/”’:;|\
    • Supported Alpha Numeric - A-Z, a-z, 0-9

  2. When uploading certificates that failed validation, the UI previously did not display clear error messages. This has been fixed, and detailed error messages are now shown for each failed certificate.

  3. An issue that caused a blank page to appear when selecting checkboxes on the All Assets page while deleting or changing the state of assets has been resolved.

SmartHub INFER™ Release Notes - Dec 19, 2025

What’s New

  1. The Certificate Deployments to Devices has now been made much easier. You can now deploy any certificate assigned to an Asset by clicking a deploy button in the Asset Details’ Certificates tab. The user doesn’t have to run any explicit commands like “Set Dot1x” anymore.

Resolved Issues

  1. The Outbound Details tab was disabled in Notification instances that prevented debugging any issues with respect to Notifications. This tab is now enabled, enabling Administrators to find relevant information as they troubleshoot any delays or missed out notifications to end users.

  2. An issue where a Campaign created in the parent organization could be started from a sub-organization—but not stopped was detected.This issue is resolved where the Campaign behavior is now consistent across parent and sub-organizations.

SmartHub INFER™ Release Notes - Dec 8, 2025

What’s New

  1. The Monitored Assets tab is now deprecated clearly communicating that the page will be retired soon.

  2. User Preferences - You can now configure the number of rows displayed on the All Assets page by navigating to Your Profile > User Preferences and selecting your preferred value from the drop-down menu.

Resolved Issues

  1. The Metrics tab on the All Assets page, the metrics graph does not display the metric points until the latest time stamp, there by giving an impression of a lag. The UI error is now resolved.

  2. There was an issue where the Unknown Asset Template was not consistently created in all tenants, which impacted the ability to categorize unmapped assets. This has now been corrected where the template is automatically created for all new tenants.

Improvements

  1. The updated Certificate Management feature now allows you to import multiple CSRs for the same Asset Template and specify a purpose for each one.

  2. Enhancements to Enrollment Methods

    • Token-Based Enrollment - The Generate Enrollment Token toggle has been enhanced for bulk asset registration. When enabled, the system generates enrollment tokens per gateway, and these tokens are automatically added to the CSV file after successful registration.

    • Property-Based Enrollment - For property-based enrollment, the downloaded Excel file now includes the Property Identity Key column. You can enter the corresponding values in this column and upload the updated file back into INFER™ to complete the registration and setting up the Property-based enrollment value in bulk in a single step.

SmartHub INFER™ Release Notes - Nov 21, 2025

What’s New

  1. Added a new Gateway filter that allows filtering assets by their corresponding gateway, with support for multiple selections.

  2. The new Location filter in the All Assets page allows you to select any location in the hierarchy of spaces that can filter assets to their respective location.

  3. Updated the Date Range filter on the Alerts page to include time range selection.

  4. Enhanced the Connected Assets view to display all connected assets in a multi-level hierarchy, clearly showing parent–child asset relationships.

  5. You can create a CSR Template from Templates > Assets on the Certificate Signing Request tab in the details page. The option to create a CSR Template under Create an Asset Template wizard has been removed.

Resolved Issues

  1. Command executed from the Commands tab on the All Assets page resulted in incorrect interpretation of commands, when the command arguments contained a unintentional zero-width space . This happens when the user copies the bash command from an external editor. The UI now automatically removes such characters, allowing smoother commands execution. This issue is resolved now.

  2. Exporting more than 1000 assets from the All Assets page was very slow and often failed. This issue is resolved now.

SmartHub INFER™ Release Notes - Nov 10, 2025

What’s New

  1. Added a Connected Assets column to the All Assets page. This column is displayed by default and shows the number of connected assets that are present in a particular asset.

  2. Under the Properties tab on the Asset Details page, you can now copy the full Property Name and its value at any level deep in the property hierarchy by clicking the new copy property icon. When you click the icon, a sidebar opens, allowing you to copy the full property name or its value.

Resolved Issues

  1. The Connected Assets associated with a parent asset did not refresh to reflect the asset selected under it. This issue is resolved.

  2. When users attempted to connect discovered assets (in Deployed state) to a gateway using the Connect to Parent action, the drop-down menu did not display the available gateways within the organization. This issue has been resolved, and the eligible gateways are now displayed correctly.

SmartHub INFER™ Release Notes - Oct 24, 2025

What’s New

  1. Added a new feature to export data from the All Assets page as an Excel file.

  2. Introduced an enhanced Download page that provides access to Asset Discovery, Campaigns CLI, and Agent v3 binaries.

  3. For easier navigation in All Assets page, a new modal is added that will show the selected asset in a new dialog. This helps the user to easily view an asset and go back to the previously applied filtered list without resetting the filter.

  4. Added an IP Address column to the All Assets page. This column is displayed by default and primarily lists the asset’s primary IP address. If no IP address is available, it shows Not available.

  5. On the All Assets page, added search capability in Filters > Template, to find Template by name.

Resolved Issues

  1. The Agent failed to update Device-Passwords in INFER™ after executing the ChangePassword command. This occurred when users lacked the EDIT_SENSITIVE_ASSET_DATA and VIEW_SENSITIVE_ASSET_DATA permissions for commands containing sensitive arguments. This issue is resolved.

SmartHub INFER™ Release Notes - Oct 03, 2025

What’s New

  1. Introducing Software and Files tab in the All Assets page. To access the same, click on any asset on the All Assets page, and navigate to Files or Software tabs.

Improvements

  1. The Audit Log now tracks asset state transitions, displays key details (accessor, timestamp, audit info), and supports filters.

  2. We have added an option to switch between List View (Table view) and Hierarchy View on the All Assets page, where the Hierarchy view enables you to explore assets as hierarchical cards, drill into child assets, and refine the display with filters such as Asset Template, State, and Location.

Resolved Issues

  1. Previously, while adding a CSR template, an error message — Invalid CSR Template Request: Failed to create a Device Template — was displayed. This issue has now been resolved.

SmartHub INFER™ Release Notes - Sept 19, 2025

What’s New

  1. Asset Hierarchy - This feature provides a visual and hierarchical representation of all the assets in your organization and their associated parent or child relationships in an easily explorable way. This view initially loads all the top-level assets (Gateways) as visually interactive cards, which can be clicked to display a tree view of the associated assets. This offers an intuitive way to navigate your fleet of assets, complementing the existing paginated grid views.

  2. Selection Toolbar - SmartHub has introduced a highly intuitive and simplified toolbar to easily perform operations on multiple assets—such as changing states, editing properties, and running various commands—all at once. This toolbar appears as soon as you select one or more assets in the All Assets view.

  3. Enhanced Alert Summary - The new Alert Summary view will group alerts dynamically based on various common patterns like - Space, Model, Firmware version,or by managing Gateway, so that you can easily look at all the related alerts together and take a better action holistically. This saves the efforts of monitoring administrators from having to review each alert independently.

  4. Delete System Property - You can now delete a system property of an asset from the All Assets page.

Resolved Issues

  1. Space Attribute in Space Template does not appear in Space instance

Problem Statement - When you add an attribute under Space Template, those attributes were not getting reflected under Spaces. This issue is resolved.

SmartHub INFER™ Release Notes - Sept 9, 2025

What’s New

  1. Property Change History - You can now view the history of an Asset’s property values. Expand the property hierarchy, hover over any property under the System or Custom Properties section, and click History to fetch its past values. The feature tracks the change of property values over time. For more information, see section Working with All Assets in SmartHub INFER™ User Guide.

  2. Asset Discovery on a Network - An interactive tool that discovers assets on a network and onboards them onto INFER™. With this tool, you can automate the process by scanning across a range of IP Addresses saving time to ensure accuracy and visibility into both known and unknown assets. The Asset Discovery:

    • Detects if assets are already onboarded and highlights where in the organization hierarchy the detected assets exists.

    • Ability to scan multiple ranges of IP addresses at a time.

    • Assets whose type cannot be determined are onboarded as “Unknown Asset” type.

  3. SmartHub Converge™ - Organizations can configure a dedicated application within the INFER™ system to manage conference rooms and all of its assets. SmartHub’s CONVERGE™ simplifies the monitoring and management of AV equipment and collaboration systems, with proactive alerts and self-healing features that fix issues before they affect users. You can access CONVERGE™ through the INFER™ system to manage assets within a conference room.

  4. Go Agent - SmartHub has introduced the next major version (4.0) of its Agent to make it easier and faster to add new features and improvements compared to the older C-Agent v3. It’s built with modern multi-threading, which means it can handle tasks more efficiently. Functionally, the Go agent is designed to serve as a seamless upgrade to replace C agent.

  5. Compliance Dashboard - The Compliance dashboard provides a holistic view of assets overall health and security posture as per organizational policies.

    • Asset Health - Compliance status by Active Alerts and Uptime KPIs
    • Security Compliance Status - Against each criteria (Secure network, Vulnerabilities, Model Supported by vendor, Password rotated)
    • Patch - Firmware upgrade

SmartHub INFER™ Release Notes - Aug 22, 2025

New Features and Improvements

  1. On the All Assets page, you now have an option to add a new Custom Property on the selected Asset.

  2. Introduced the ability to define Properties required for enrollment at template level. This ensures users with consistent and error-free enrollment process.

  3. You can now navigate to Connected Assets from the Parent Gateway. It’s also possible to navigate from the Connected Asset to it’s parent gateway.

  4. You can now trigger an action to Update Agent for more than one gateway on the All Assets page. See SmartHub INFER™ User Guide for more information.

  5. You can send a command for multiple assets on the All Assets page. See SmartHub INFER™ User Guide for more information.

SmartHub INFER™ Release Notes - August 08, 2025

New Features and Improvements

  1. You can now remember your columns and filter settings on the All Assets page by clicking the Save View button.

  2. Asset Migration is now easier and more accessible directly from the All Assets page, streamlining the migration process for improved efficiency.

SmartHub INFER™ Release Notes - July 25, 2025

New Features and Improvements

  1. You can now add new assets directly into the ‘Registered’ state, and you can begin to monitor them instantly, only if their Asset Template is set to ‘Monitorable’ and its asset type is ‘Gateway’.

  2. We have now transformed the All Assets page into a powerful, centralized dashboard. Now, instead of navigating to different sections, you can get a complete picture and take immediate action from a single, unified view.

    1. View and manage Custom Properties

    2. Analyze real-time and historical Metrics

    3. View Connected Assets, add single or multiple assets

    4. Send Commands directly to your assets with appropriate arguments

    5. Monitor active Alerts

    6. Track associated Campaigns

This streamlined interface gives you complete control and visibility, saving you clicks and simplifying asset management.

SmartHub INFER™ Release Notes - July 04, 2025

New Features and Improvements

  1. You can now enable encryption for individual command arguments using the Sensitive toggle option under the Template - Asset Details > Commands page.

  2. You can cancel one or multiple commands that are in the Pending state for an asset. Simply navigate to All Assets > Commands tab, on the Commands History table, select commands that are in Pending state and click Cancel Command.

  3. You can add single or multiple connected assets on the Connected Assets tab on the All Assets page.

  4. Edit your custom properties by clicking the Edit Custom Properties on the All Assets page. You can add new properties, modify existing ones, or delete them as needed.

SmartHub INFER™ Release Notes - June 20, 2025

New Features and Improvements

  1. The All Assets page now includes an enhanced filter option with the addition of Asset Type.

  2. The All Assets page offers an improved asset view, allowing you to access properties, basic details, metrics, and commands all in one place.

SmartHub INFER™ Release Notes - June 09, 2025

Resolved Issues

  1. Previously, Audit log entry related to a sub-org creation or deletion used to be logged within the sub-org context. Now, they will be logged in the parent org context so that these audit entries can be tracked even after the sub-org is deleted. This issue is now resolved.

New Features and Improvements

  1. The Alerts & Notifications > Alerts page now features a refreshed UI with an updated look and feel.

  2. A new feature, Unassign Spaces is introduced to unassign space to multiple assets.

  3. A new menu item is added to Create gateway credentials under All Assets page specifically for assets of type gateway.

  4. A new feature, Update Agent, is now available for enrolled devices. By clicking it, you can update the agent to the latest version.

  5. You can now view and understand the transitions of an asset and its states just by one click. Click on the Lifecycle link on the All Assets page.

  6. Devices assigned to a Building space or its descendants space, was unable to generate CSR for those devices. This issue is resolved now.

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