Cloud-hosted SaaS Deployment
Basic Support
- Global 12x5 (M-F) Support
- 4-hour Response for Severity-1
- Channels: Email/Phone/Chat
- Unlimited support requests
- Automatic upgrades to latest features and bug fixes
Premium Cloud Support
- Same as above plus the following
- Global 24x7 support
- 1-hour Response for Severity-1
On-premise Deployment
Production Support
- Global 12x5 (M-F) Support
- 4-hour Response for Severity-1
- Channels: Email/Phone/Chat
- Unlimited support requests
- Online access to product updates & upgrades
Premium on-premise Support
- Same as above plus the following
- Global 24x7 support
- 1-hour Response for Severity-1